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Exodus222
User level: Level 1 (4 points)

Unable to Purchase In Game items

Hello, I live in Bangladesh, my apple account region is USA because it didn't have Bangladesh on it when I was creating the account. I usually buy USD itunes from shops and recharge it in my account and buy things from games, and I haven't added any payment methods because when I try to add my card it just declines it. Recently from yesterday I'm facing a problem where I tried to buy a Premium pass from a game, and it constantly kept saying 'Purchase Failed' I don't know why this never happens. Can anyone help please? None of the games are working but when I tried to purchase something from app store it worked.

Posted on Sep 15, 2026 2:14 PM

2 replies

Mac Jim ID
User level: Level 10 (105,996 points)

Sep 15, 2026 2:46 PM in response to Exodus222

The payment method used must be from the same region as your account. It is against the Terms of Use for your Apple Account to use a location that is not your residence, known as your "Home Country".

  • You should have been required to add your physical address, so what address did you use?
  • Are you using a VPN, which may block the ability by Apple to verify purchase information?


While this Support Article does not list Live Phone support as being available in Bangladesh, you can try the section under "Get Online Support" to see if you have an option there. After you enter the reason for support, you will be presented with typical articles that relate to your issue and if direct support is available, there will be a link on the bottom of that page for "More Options", and that would be used for direct Apple Support.

Contact Apple Support - Apple Support


Exodus222 Author
User level: Level 1 (4 points)

Sep 15, 2026 9:24 PM in response to Mac Jim ID

Hello thank you, but since my country isn't available in the region I use a US based account and to purchase things I previously used to purchase by buying iTunes gift cards, but this is a first time it's saying 'Purchase failed'

Originally posted at discussions.apple.com/thread/256357578