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ryo181
User level: Level 1 (5 points)

iCloud connectivity issue

I can access my Apple Account, but iCloud.com gives ‘Connection Error’ on multiple devices and multiple networks. iCloud Photos also cannot download the original version of a video, and iCloud settings on the device are greyed out.”

Posted on Sep 15, 2026 3:48 PM

1 reply

FishingAddict
User level: Level 5 (5,140 points)

Sep 15, 2026 5:43 PM in response to ryo181

The typical causes and how to eliminate them are:


  1. Reboot your Mac
  2. Load a few web pages to ensure that you have a good Internet connection
  3. Uninstall any anti-virus or security products that you have installed
  4. Uninstall any VPNs that you have installed
  5. Uninstall any custom DNS profiles or settings that you are using


If that resolves the issue, then experiment to determine which was the cause. Don't even consider adding back anti-virus or any 3rd party security applications.

Originally posted at discussions.apple.com/thread/256357641