User level: Level 1 (4 points)Having a problem with my MacBook Air running OS 27Golden Gate 27.0. When it click on my ICloud mail icon I get a message saying”I cloud not responding” and locks up. My IPhone 16, my desktop and IPad all work correctly. Numerous chats with Apple Support have headed nowhere. Does anyone have a clue or what direction to point me in. Would an Apple Store at my local mall be able to help? Thanks in advance.
[Re-Titled by Moderator]
Original Title: OT: ICLOUD NOT RESPONDING
Posted on Sep 15, 2026 4:19 PM
User level: Level 6 (12,236 points)Sep 15, 2026 7:28 PM in response to inspector710
Since iCloud Mail works on your other devices, I’d first try to separate an account problem from a Mail app problem on the Mac.
On the Mac, open Safari and go to icloud.com/mail. If your mail works there, your iCloud account is probably fine and the problem is local to Mail or macOS.
Then quit Mail completely and reopen it while holding the Shift key. That prevents Mail from reopening the last window/message that may be causing it to hang.
If it still locks up, try starting the Mac in Safe Mode and test Mail there. I wouldn’t sign out of iCloud or remove the account yet.
And yes, an Apple Store can help with this. If you go that route, I’d make sure you have a current backup first and bring the Mac so they can reproduce the freeze.
Originally posted at discussions.apple.com/thread/256357642