User level: Level 1 (4 points)My phone was tricked into logging into his icloud account and now I can't log it out, because I bought an old phone at a store that is not under apple's management, so I don't have enough records to tell them to remove that account from my phone, what should I do now?
[Re-Titled by Moderator]
Original Title: Apple account
Posted on Sep 16, 2026 9:32 PM
User level: Level 9 (55,707 points)Sep 17, 2026 1:52 AM in response to Radis12
Radis12 wrote:
My phone was tricked into logging into his icloud account and now I can't log it out, because I bought an old phone at a store that is not under apple's management, so I don't have enough records to tell them to remove that account from my phone, what should I do now?
You made a fatal mistake, and now the phone is lost to you.
Your phone wasn't tricked into logging into a scammer's Apple Account. YOU were tricked into logging your phone into a scammer's Apple Account. Then the criminal locked your phone remotely, and no doubt made some demand that you pay a ransom to release it.
Paying the ransom would be foolish, as there is no guarantee that the scammer would release your phone even if you paid. They might just keep extorting money from you over and over until they couldn't get any more money, then still leave you with a useless phone locked to their account. You would lose the phone and the money.
By your own admission, you do not have the proof of purchase documentation that Apple would require for them to consider removing Activation Lock under normal conditions. On top of that, the scammer will almost certainly have placed the phone into Lost Mode, and Apple will not remove Activation Lock from a phone that is in Lost Mode even if you have otherwise acceptable proof of purchase.
The phone is now fit only for recycling.
And for teaching this lesson: NEVER, EVER log into someone else's Apple Account with your next phone!
User level: Level 10 (93,009 points)Sep 16, 2026 9:57 PM in response to Radis12
Sorry, but only if you have proof of purchase, as explained in this article, the official Apple Support may disable the Activation Lock.
There are a few requirements before your contact them:
...
You must be the owner of the device.
Apple may require proof of purchase. Proof of ownership must include the product serial number, IMEI or MEID.
Your data on the device will be erased.
If Apple unlocks Activation Lock on your device, all files and data stored on your device will be permanently erased. Please note, restoring your device from a local backup will re-enable Activation Lock.
We can’t unlock a managed device.
If your device is owned by a business or educational institution, please contact your IT department or manager. We also do not accept bulk requests.
Your device must not be in Lost Mode.
...
copied from: Additional Support - Activation Lock
Originally posted at discussions.apple.com/thread/256358695