User level: Level 1 (4 points)When I ask my Living Room HomePod to "hey siri, shuffle my music." it replies "here is some music just for you" then there is a silence before it times out and replies 'Sorry there was a problem with apple music'.
Once I stop Apple TV using the HomePods to use the TV speakers instead the problem is temporarily resolved.
I don't want to have to keep changing the settings.
Any suggestions?
Posted on Sep 17, 2026 8:43 AM
User level: Level 4 (2,112 points)Nov 6, 2026 12:34 AM in response to Georobbo686
Check that the Apple TV and HomePods have the latest available software, then restart both. In the HomePod settings in Home, check Primary User and the Apple Music account used when Siri does not recognise a voice. Does asking for a specific playlist work while the HomePods are the TV’s speakers, or does all Siri music playback fail?
Originally posted at discussions.apple.com/thread/256359057