User level: Level 1 (4 points)What is the best contact apple on cancelling a subscription not in the account but I’m being charged?
Posted on Sep 17, 2026 10:36 AM
User level: Level 10 (105,996 points)Sep 17, 2026 10:44 AM in response to Chicafrustrated
What is the exact description of the charge that you are seeing on your card/bank statement? That would help to determine if it is a charge managed by Apple at all.
If you are the Organizer of a Family Plan that uses purchase sharing, then members of your plan can make purchases to your payment method and those would appear under their Apple Account.
And also, if this is a fraudulent charge, you would want to dispute that through your bank as that would mean your payment information has been compromised and they will want to close that account to issue you a new card and also block future transactions from that location. You usually have a certain amount of time to dispute a fraudulent transaction, so don't delay if that is what has happened.
As for contacting a human at Apple, use the link here and on the call ask to speak to a human representative.
Contact Apple Support - Apple Support
User level: Level 10 (124,115 points)Sep 17, 2026 10:54 AM in response to Chicafrustrated
Hello~ In addition to *MacJim’s* always excellent information have a look by clicking on the user tip below that was written by *MrHoffman* as it contains much helpful information all in one convenient place…
Billed, but you didn’t buy? - Apple Community
~Katana-San~
Originally posted at discussions.apple.com/thread/256359143