User level: Level 1 (4 points)Forgot screen password in macbook air but have apple id but unable to open MacBook showing
the supplied apple account was unable to unlock this volume
Posted on Sep 17, 2026 11:12 AM
User level: Level 6 (16,597 points)Sep 17, 2026 11:50 AM in response to Rida749
have you tried the terminal method to reset the password? Boot your Mac into recovery. Then open Terminal (you will find it in utilities in the menu bar) and type resetpassword and follow the on-screen prompts.
User level: Level 10 (211,627 points)Sep 17, 2026 9:18 PM in response to Rida749
"Reset screen password: Forgot screen password in macbook air but have apple id but unable to open MacBook showing the supplied apple account was unable to unlock this volume "
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Resetting Screen Password:
Is it telling you to "Wait" a certain amount of time, before you proceed? IF so, wait this out. Fiddle with this reset, and you may never get back into your Mac. Go here: If you Forgot your Mac Login Password - Apple Support
User level: Level 10 (97,882 points)Sep 17, 2026 10:57 PM in response to Rida749
Welcome and thank you for reaching out. 🤗
If you have forgotten your Mac login password; after trying three attempts, you should find an option to reset your password with your Apple Account.
From there, you simply follow the prompts and your Mac should simply restart like normal.
NOTE: You may need to sign back into iCloud and other services after the successful login.
For a complete step-by-step guide, click here.
Contact Support:
Additional Support:
Good luck! 👋🏼😉
Smiliñ 😎 Brian | Community Volunteer
User level: Level 1 (4 points)Sep 17, 2026 9:03 PM in response to jeffreythefrog
Got same message
Originally posted at discussions.apple.com/thread/256359178