User level: Level 1 (4 points)I tried to purchase ChatGPT Plus in-app, but it pops up 'Purchase Not Completed - Contact Apple Support'. Could you please help check and lift the restriction on my account?"
Posted on Sep 18, 2026 12:54 AM
User level: Level 10 (124,115 points)Sep 18, 2026 11:10 AM in response to wunsch49
Hello~ Click o the link below and review…
If your payment method is declined in the App Store or iTunes Store - Apple Support
Note …once inside the link above you may click on other highlighted tabs of interest for more assistance.
~Katana-San~
User level: Level 10 (97,882 points)Sep 18, 2026 12:58 AM in response to wunsch49
You can’t use the App Store if your account has unpaid balances, a pending purchase or a region mismatch.
Make sure your billing address matches your region, clear any pending charges and try again.
Check your payment method in Settings ➢ [your name] ➢ Payment & Shipping, ensure it’s valid and update if needed. Also, sign out and back into your Apple Account, then try again.
If it still fails, contact Apple Support directly.
Good Luck! 👋🏼😉
Smiliñ 😎 Brian
Originally posted at discussions.apple.com/thread/256359517