User level: Level 1 (4 points)Hi, I have an issue with my Apple EarPods—one side is not working. The EarPods are still under warranty. I purchased them from Flipkart, but when I visited an iCare service centre, they said they cannot process the warranty claim because the Flipkart invoice does not show the product’s serial number.
Posted on Sep 18, 2026 4:09 AM
User level: Level 9 (74,110 points)Sep 18, 2026 1:45 PM in response to annsil
Apple EarPods do not have an individual serial number printed on the cable or the earphones themselves. Unlike AirPods, they lack digital serial numbers embedded in internal software. Because third-party platforms like Flipkart commonly omit product serial numbers for standalone basic accessories on their generic invoices, third-party service networks like iCare often reject claims due to strict automated validation rules.
Try this
Inform the Apple Support advisor that you are trying to claim a warranty for standalone wired EarPods.
They will request a copy of your original Flipkart invoice. Once you upload or email it to them, an internal team can manually validate your date of purchase to override the serial number block.
Apple Support will then provide you with an official case ID or authorization letter to take back to the service center.
Originally posted at discussions.apple.com/thread/256359621