Hello Apple Support,
I am contacting you regarding an incorrect charge for my Neume subscription.
I originally purchased the subscription once and was charged for it at the time of purchase. Before the second charge occurred, I had already cancelled my Neume subscription and also deleted my Neume account.
Despite this, I was charged again on September 16.
I did not make a second purchase, renew the subscription, or authorize another payment. Since the subscription had already been cancelled and the account deleted, I believe this second charge was made incorrectly.
I previously submitted a refund request, but it was declined. I am therefore asking Apple to manually review this case as a billing issue and refund the charge made on September 16.
I can provide screenshots confirming the cancellation, account deletion, purchase history, and both bank transactions if necessary.
Please review this charge and issue a refund for the payment taken on September 16.
Thank you for your assistance.
