Apple Music profile setup stuck loading

i'm trying to set up my apple music profile but ive been stuck loading on this page. ive tried:

restarting my phone
restarting my wifi
paying my wifi bills and making sure its on full bars
switching to mobile data
offloading and even uninstalling the app
making sure my family subscription permissions are turned on
signing out of my apple id and signing back in

(every other app loads just fine, so it cant be my connection)

Posted on Sep 19, 2026 3:27 PM

1 reply

WheelieNick

Level 9 (74,110 points)

Sep 20, 2026 2:49 PM in response to a_____nd

Hi there

Please try this

Sign out of Media & Purchases: Go to Settings > [Your Name] > Media & Purchases, tap Sign Out. (Note: This is separate from signing out of your main Apple ID at the very top of the Settings page).

Uninstall Apple Music: Delete the Apple Music app from your device.

Restart your phone: Perform a standard power-off and turn your device back on to clear out temporary system caches.

Reinstall the app: Download Apple Music again from the App Store.

Sign back in: Go back to Settings > [Your Name] > Media & Purchases and sign back into your Apple account.

Open Apple Music: Launch the app and try setting up your profile again.