User level: Level 1 (4 points)Hi, my macbook pro keyboard has suddenly stopped working. I am unable to input password and connect any external device. I recently updated the software to a newer version, could that be the culprit? Please help.
Posted on Sep 19, 2026 4:18 PM
User level: Level 8 (43,489 points)Sep 19, 2026 4:44 PM in response to Spiderman_07
FYI, you can plug in any “generic” USB-C keyboard into your MacBook to — hopefully — allow continued use and troubleshooting. 🤞
See also this:
Use Apple Diagnostics to test your Mac - Apple Support
User level: Level 1 (4 points)Sep 19, 2026 4:52 PM in response to Chattanoogan
Thank you for your response. I tried connecting an external keyboard but it says I can’t connect unless I enter my password. I can’t run diagnostics as it asks me to use command + D, which again doesn’t work as the keyboard is not responding.
User level: Level 1 (4 points)Sep 19, 2026 4:56 PM in response to Chattanoogan
Just a small correction, by keypad I meant the mousepad.
Originally posted at discussions.apple.com/thread/256360803