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HelenG75
User level: Level 1 (10 points)

How do I correct an inaccurate online invoice for multiple Apple Store purchases?

I bought a two items online, collected in the Apple Store Paris and the online invoice/receipt only shows one. I have contacted phone help twice who promised me 48h response (none), I have tried online chat, no help. I have been round and round on the website and there is simply no way to request a correction/change/ duplicate. I have wasted hours and am completely fed up. It has been three weeks for something that other companies provide in minutes. One of the phone advisors said it was an IT problem!!! Seriously?



[Re-Titled by Moderator]

Original Title: Incorrect invoice

Posted on Sep 21, 2026 3:28 AM

5 replies

HelenG75 Author
User level: Level 1 (10 points)

Sep 21, 2026 3:52 AM in response to Ingo2711

Thanks for your help. For your first answer, yes, unfortunately it's stuck on the incomplete one. For your second link, it's not working for me and just wanted so send me round in circles back to my purchase history.

Ingo2711
User level: Level 10 (93,009 points)

Sep 21, 2026 4:10 AM in response to HelenG75

I'm afraid, in that case, calling the official Apple Support and asking for any progress on this, would be the only option left.

Contact Apple Support - Apple Support

HelenG75 Author
User level: Level 1 (10 points)

Sep 21, 2026 5:09 AM in response to Ingo2711

I'm afraid you are right. I'll have to wait until I get back to France in October, and free up an hour8 Thank for your support.

Ingo2711
User level: Level 10 (93,009 points)

Sep 21, 2026 9:56 AM in response to HelenG75

You're welcome, all the best 🙂

Originally posted at discussions.apple.com/thread/256361797