User level: Level 1 (8 points)I can open FaceTime on my MacBook Pro, But I can not FaceTime any one. In my contacts the call and video icons are 'greyed" out. I should be able to click on the call or video icon to start a call or FaceTime. I can not. In the FaceTime app the same applies. Is there a fix for this?
Posted on Sep 27, 2026 1:51 PM
User level: Level 9 (74,110 points)Oct 21, 2026 1:24 PM in response to FSP9
To fix grayed-out FaceTime call icons on your MacBook Pro, sign out and back into your Apple ID in FaceTime preferences, check that your contact uses a valid Apple ID or phone number, verify Screen Time restrictions, or start a call directly inside the FaceTime app using the "New FaceTime" button.
User level: Level 1 (8 points)Nov 7, 2026 9:49 AM in response to WheelieNick
I have tried all of these, sign in and out, try to start a call directly in FaceTime, and I can not see where in Screen Time restrictions there is any settings that will affect this issue. I have an iPad, where FaceTime works well and with all of my contacts.
I would always bring up a contact in "Contacts" and select the FaceTime icon, have a FaceTime call. This feature does not work. The FaceTime icon is greyed out in contacts and in FaceTime.
Originally posted at discussions.apple.com/thread/256366128