ICOCA pass stuck in Wallet with 'in progress' status

I have an ICOCA Japanese transit pass in my Wallet. Apparently when leaving the shinkansen, my tap off didn't work, so the card shows a transit "in progress." It will not let me delete the pass from my wallet: "This card is currently being used on a journey. Complete the journey before trying to remove this card." The journey was completed. The card issuer tells me I can attend a station to have this rectified. I have, however, left Japan with no immediate plans of returning.

How can I delete this pass from my wallet?

Posted on Oct 28, 2026 10:05 AM

1 reply

Jeff Donald

Level 9 (64,078 points)

Oct 28, 2026 10:43 AM in response to bjorn11

If You sign out of your Apple Account (formerly known as Apple ID), it should remove all the cards from your Apple Wallet app. Once the cards are removed, delete the Wallet app, download and install a fresh copy of the Wallet app from the Apple App Store. Lastly, verify and add your cards back into your Wallet app.

There is a chance the transit company will re-add the card to your Wallet app. You may want to check with the transit company and confirm the pass will be permanently deleted.