MacBook Pro TV app shows no video while audio plays

The TV app intermittently fails to display video on my MacBook Pro while audio continues playing. Playback through a web browser on the same Mac consistently works.

Software:

• macOS 27.2, build 26B123

• TV app 1.7.2

Symptoms and tests:

• Happens on both the built-in screen and an external display.

• Restarting the Mac temporarily restored video, but the problem returned.

• Quitting TV with Command-Q and reopening it did not restore video.

• Both F1 content and streaming Free Solo produced audio without a picture.

• No screen recording, screen sharing, or remote-access sessions were running during the test.

Downloaded playback has not been tested; the affected F1 content does not offer downloads. Safe Mode, a separate user account, and a test with the dock/external display physically disconnected are still outstanding.

I have submitted Apple Feedback report ***. Browser playback is my current workaround.

Has anyone experienced these same symptoms and identified a repeatable cause or fix? Please include your Mac model and macOS version if you have. Which diagnostic logs would be most useful to capture while the failure is active?

[Edited by Moderator]

Posted on Oct 31, 2026 8:13 AM

1 reply

tillu_code

Level 4 (2,112 points)

Nov 6, 2026 12:27 AM in response to hork_s4

Try reproducing this with the dock and external display physically disconnected, then in a new macOS user account. That will help separate the display connection from a per-user TV app issue. For the feedback report, open Console, select your Mac and start streaming before reproducing it, then note the exact failure time. Share any logs privately with Apple, not here, as they can contain personal information.