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Alivna
User level: Level 1 (4 points)

Как вернуть наушники?

Украли AirPods с серийным номером G***KT, а потом заменили по гарантии, не отдав старые. Можно ли что-то сделать?



[Edited by Moderator]

Posted on Oct 31, 2026 7:56 PM

1 reply

TheLittles
User level: Level 10 (211,627 points)

Oct 31, 2026 8:14 PM in response to Alivna

"How to return headphones?: AirPods with a serial number were stolen. [...]Then they replaced them under warranty without giving back the old ones. Is there anything that can be done?"

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According to Apple:

No. If Apple replaces the product (your original AirPods), they do not give you the damaged product(your original AirPods) back. IOW: They will "retain" them.

  1. Go Here: Repair Terms and Conditions - Apple Support
  2. Scroll to: Express Replacement Service (ERS).
  3. As it Reads: "Apple will retain the original product and you will retain the replacement product."

Originally posted at discussions.apple.com/thread/256386713