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sl4shuur

Level 1 (4 points)

Could not login to newly created account

Hello!

I recently created a new Apple Account for my friend through the App Store. I successfully verified both my email address and phone number via SMS.

However, when I try to sign in, I receive the error “This Apple Account has been locked for security reasons”.

When I attempt to reset my password at iforgot.apple.com, I get “This Apple Account is not valid or not supported”.

I also cannot create another account using the same email address.

Could you please help me check the account status and find a way to recover access?

Posted on Nov 5, 2026 9:08 AM

1 reply

Limnos

Level 10 (462,771 points)

Nov 5, 2026 9:58 AM in response to sl4shuur

For help with an invalid/not-active/not-supported account you need to contact Apple (the people on this forum are users like yourself).

To reach Apple Support for an account issue:

1. Click here --> https://getsupport.apple.com/?caller=cups&PGF=PGF63005

2. Select: Disabled Apple ID

3. Select: ”The Apple ID is not active" alert

4. Select: “Continue”

5. Select a chat or telephone call option.

or:

Contact Apple for support and service by telephone --> https://support.apple.com/106932

Originally posted at discussions.apple.com/thread/256389323