Apple account 'Allow Apps to Request to Track' greyed out

Having an issue with tracking, my option to "allow apps to request to track" is greyed out, and it says below, "This setting cannot be changed because your Apple account does not meet the minimum age requirements." But I am over 18, and my account is set to over 18. I've tried changing my birthday; my account isn't managed by a school/business; it wasn't created in the past 3 days; and I don't have any screentime/content & Privacy restrictions on. My account is connected through a family, but it says I have an adult account, and there are no restrictions for me through it. I've also tried logging out of and back into my Apple ID and leaving the family, but the option still isn't available to toggle at all; now that I notice, personalized ads are also greyed out. Is there a fix for this?

Posted on Nov 6, 2026 9:26 AM

1 reply

Limnos

Level 10 (462,771 points)

Nov 6, 2026 12:33 PM in response to grace_811

Sometimes if an app or feature on your device is not working, not appearing, or is restricted (grayed out), a reason can be it may have been disabled using Screen Time, or by a technology administrator if you are using a device owned by an employer or educational institution.

- Read this support article If your Apple ID or other options are greyed out in Settings on an iPhone or iPad —> https://support.apple.com/101973

Tap your Settings app > Screen Time > Content & Privacy Restrictions > scroll to Accounts > tap Allow Changes and turn onto Allow.

If the issue persists, also try going to Settings > Screen Time and turning off Share Across Devices

- If the device is managed (check: Settings > General > VPN (or Profiles & Device Management), contact the technology department of the organization that is doing the managing.