Hi! The error in your screenshot indicates that Apple isn’t accepting the phone number you’re trying to use for verification. Since you’ve also mentioned that your old phone stopped working, the next step depends on whether you still have access to the phone number associated with your Apple Account.
Here are a few things to try:
- If you still have the same phone number: Make sure your cellular service is active on your new iPhone and that you can receive regular text messages and calls.
- If you have another trusted Apple device: Check whether you’re still signed in on an iPad or Mac. You may be able to use that device to regain access.
- If you can’t access your account: Visit https://iforgot.apple.com and follow Apple’s account recovery instructions. Recovery can take several days, depending on your circumstances.
A couple of questions that would help narrow this down:
- Are you using the same phone number you had on your old iPhone, or did you get a new number?
- When you say your iCloud account is locked, are you seeing a specific message stating that the account is locked, or are you simply unable to complete verification?
Those details will help determine whether this is a phone number verification issue or an Apple Account recovery issue.
Also, please don’t share your password, verification codes, or full phone number here.