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Cannot verify phone number for locked iCloud account

on my other icloud im not getting to verify my phine number for some strange reason my old phone is nonlonger working i got a new one it said my icloud was lock im trying to access it and everytime i reach the part to verify with number its not verifying

2 replies

Hi! The error in your screenshot indicates that Apple isn’t accepting the phone number you’re trying to use for verification. Since you’ve also mentioned that your old phone stopped working, the next step depends on whether you still have access to the phone number associated with your Apple Account.


Here are a few things to try:


  1. If you still have the same phone number: Make sure your cellular service is active on your new iPhone and that you can receive regular text messages and calls.
  2. If you have another trusted Apple device: Check whether you’re still signed in on an iPad or Mac. You may be able to use that device to regain access.
  3. If you can’t access your account: Visit https://iforgot.apple.com and follow Apple’s account recovery instructions. Recovery can take several days, depending on your circumstances.


A couple of questions that would help narrow this down:


  • Are you using the same phone number you had on your old iPhone, or did you get a new number?
  • When you say your iCloud account is locked, are you seeing a specific message stating that the account is locked, or are you simply unable to complete verification?


Those details will help determine whether this is a phone number verification issue or an Apple Account recovery issue.


Also, please don’t share your password, verification codes, or full phone number here.

Ok your information was direct a few things.. yes the phone number is active and can receive text and calls because i actually was able to verify it for my whatsapp like normal because at the moment i created a new iCloud just to access my socials and i had to use someone else's number to verify to do so i then proceeded to verify my whatsapp like normal with my number... yes i have no more access to the old phone it is broken yes this number is the same number i was using before, no i dont have access to the iCloud im trying to fix atm its only on that ohone thats currently broken, rught another point you asked, before i got this new phone j attempted to simply make sure everything was good with my account so i used someones ipad to login my icloud on safari and thats when i saw the message of it saying my iCloud was locked then when i got the phone i attempted and the same message came in then i tried again it then further said it would send a code my sim was in an android the code never came now im attempting again and now it has reavhed this level of the photo that i send prior to this message.