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Unable to recover locked Apple ID with forgotten password and no trusted phone number

Hello Apple Support,

My Apple Account is locked for security reasons. I have forgotten my password, and I no longer have access to my trusted phone number because it now belongs to someone else.

I have tried the account recovery process several times, but it keeps showing a 24-hour waiting period. I am not receiving any verification messages or emails.

I only have one iPhone, and I cannot update my apps or access some of my banking apps.

Could you please guide me through the correct account recovery process?

Thank you.

1 reply

If you have not received an account recovery phone call or text:

1) Read the articles: How to use account recovery when you can’t reset your Apple Account password = https://support.apple.com/102656#:~:text=If%20you%20can%27t%20reset%20your%20password%2C%20request%20account%20recovery and this one about what to expect during Account Recovery —> https://support.apple.com/118574

Did you use other equipment running something earlier than iOS 17, iPadOS 17, or macOS 27, and signed into your account while the request was being processed? This could result in the request being cancelled automatically.

2) If the request was not canceled but you did not receive a message by the time anticipated, go directly to https://apple.com/recover Follow the directions to regain account access.


Similar scenarios:

https://discussions.apple.com/thread/256208323

Doesn’t have old telephone and recovery link is being sent to an address to which the person does not have access.

https://support.apple.com/118574

says, “If you don’t receive the text or call, once the period specified in the original email is over, you can still go directly to iforgot.apple.com. Follow the instructions to regain access to your Apple Account.”