iPhone age verification applies Singapore law despite Indonesian region settings

Hello Apple Support,

I am currently living in Indonesia, and both my iPhone's Country/Region and my Apple Account's Media & Purchases region are set to Indonesia.

However, when I try to download an 18+ rated app, I receive a notification stating that Singapore law requires me to verify my age using a credit card.

My date of birth is correct, and I have already disabled my VPN and tried using an Indonesian mobile network. The issue persists.

Could you please investigate why my Apple Account or device is being classified under Singapore's age verification requirements despite my Indonesian region settings?

I am 19 years old and do not own a credit card.

Thank you.

Posted on Nov 8, 2026 1:03 AM

1 reply

Limnos

Level 10 (462,771 points)

Nov 8, 2026 7:14 AM in response to denal256

I am guessing you have not fully set your account to Indonesia. Were you previously in Singapore?

Verify your Apple Account Country:

Verify the country/region is correct.

The support article https://support.apple.com/118283 describes how to change your country setting on everything using your Apple Account, and the requirements and results of doing this.