My Apple account is deactivated

Note that there is a difference between an account being "inactive" or "deactivated", and an account being "disabled". If your message says it is disabled then reasons for that are presented in this support article: https://support.apple.com/102640

● https://support.apple.com/HT208856 or "You cannot login because your account has been locked”you might be able to request reactivation by tapping Continue right from the alert, if available. If that does not work, Apple provides a link for this specific issue. Tap or click here and choose a self-help or contact method ➞ https://getsupport.apple.com/?caller=kbase&PGF=PGF63005&category_id=SC0245&symptom_id=23362 .

● If your account has been disabled for “security reasons” the solution is to reset your password as outlined in this article: https://support.apple.com/102656

If you find you can’t sign in, reset your password, or receive verification codes, request account recovery as outlined later in the support article (direct link —> https://support.apple.com/102656#:~:text=If%20you%20can%27t%20reset%20your%20password%2C%20request%20account%20recovery ). More detail in —> https://discussions.apple.com/thread/255401538?answerId=260044580022#260044580022 For additional assistance from Apple, go to: https://support.apple.com/106932 and try to connect with live support.

● If your account says “Account [is] locked”, or it is inactive, you might be able to request access to your account by tapping Request Access right from the alert, or by using this link —> https://iforgot.apple.com/unlock

If that does not work, this link (versus one taking you to the general support page) is the most direct way to get to the people helping you with this —> https://getsupport.apple.com/?PGF=PGF63005&category_id=SC0245&symptom_id=23626

A telephone number may be provided at the bottom of this support article --> https://support.apple.com/HT201232

● Additional reasons (e.g., “This account is locked and cannot be used “ = https://support.apple.com/102640#:~:text=If%20you%20can%E2%80%99t%20regain%20access%20to%20your%20Apple%20Account):

According to various posts, Apple may permanently lock accounts for other reasons. See https://www.apple.com/legal/internet-services/itunes/us/terms.html#:~:text=By%20creating%20an%20account (sections A, C and F in particular) and https://www.apple.com/legal/internet-services/itunes/us/terms.html (sections iV and VII in particular). That may be the case here if none of the previous reasons in the locked accounts support article apply to you. If it isn’t apparent, contact Apple and ask if that is the situation, but don’t expect them to tell you why. You, or somebody who has managed to get access to your account, are likely doing something Apple is interpreting as account misuse. You will have to see if these activities could be construed—rightly or wrongly—as meeting any of Apple's conditions in the terms documents. You will need to create a new account and avoid doing things that may have caused the other account to be locked.

In this situation you may be able to still use your equipment with a new account or even no account at all. Apple can completely reset a device if a person can provide sufficient evidence of valid ownership. Check the requirements and steps at: Activation Lock support request - https://al-support.apple.com/#/additional-support Apple says, "Proof of ownership documentation is required," but does not detail what currently constitutes proof other than it “must include the product serial number, IMEI or MEID.” Apple may typically require the original receipt* issued by Apple or an Apple Authorized Reseller. If Apple resets the device this will give you access to the device but won't restore access to the account used to lock it. There is nothing that can be done to expedite an Activation Lock request.

*Apple recommends you "Keep your receipt after you buy an Apple device" --> https://support.apple.com/102264

If you see the message below, or similar "inactive" messages:

- "Inactive" Apple ID/Account

- "Verification Failed. This Apple Account is not active."

and you see an alert with a Request Access button, you might be able to request access to your account by tapping Request Access. If that does not work, this link —> https://getsupport.apple.com/?PGF=PGF63005&category_id=SC0245&symptom_id=23626 is the most direct way to get to the people helping you with this. You can also try by telephone at one of the numbers in this support article --> https://support.apple.com/HT201232 If neither of those work for you, see if you can reach any live support at Apple using https://support.apple.com/contact

If you deactivated your account click on this link about 'How to deactivate your Apple ID account' --> https://support.apple.com/HT208503 and see the section about "Can I reactivate my account?"

Are you getting the message, that your Apple Account is locked or not active?

If yes, you might be able to request access to your account by tapping Request Access right from the alert.

If you see a message that says "Your Media & Purchases account has been disabled", request reactivationfor help.

unlimited144 wrote:

It’s saying not eligible for Reactivation

Then your situation is as in the final section of my previous post here https://discussions.apple.com/thread/256391820?answerId=262201060022#262201060022

It’s saying not eligible for Reactivation

That is not the message you were reporting earlier. See the first solution in my first response to you.